We are seeking a reliable and organised legal secretary to join our busy, client-focused team. The successful candidate will provide comprehensive administrative and secretarial support to fee earners within Personal Injury, contribute to high standards of client care, assist with file maintenance and compliance, and help ensure efficient team workflows. This role offers opportunities for professional development, exposure to a varied caseload and the chance to support improvement initiatives. Hybrid working arrangements may be available depending on team requirements.

Key responsibilities:

• Provide day-to-day secretarial and administrative support to fee earners, including managing diaries, audio typing, organising meetings and taking accurate minutes where required.

• Prepare, format and proofread legal documents, correspondence, court bundles and transaction packs to firm standards and precedents; ensure accuracy, consistent presentation and timely distribution.

• Manage incoming and outgoing communications by telephone, email and post, dealing with routine enquiries and redirecting or escalating matters to fee earners as appropriate.

• Maintain and update electronic and paper case files, ensuring clear case notes, accurate records of actions and that documents are saved to the correct locations in line with file management procedures.

• Support billing and fee recovery processes by preparing time records, assisting with disbursement requests and collating information required for billing under supervision.

• Liaise with clients, courts, counsel, external advisers and third parties to obtain documentation, arrange hearings and manage routine transactional matters professionally and promptly.

• Coordinate and support file reviews and internal audits by ensuring files are audit-ready, providing requested documentation and implementing any agreed follow-up actions.

• Contribute to continuous improvement by identifying opportunities to streamline administrative processes, update templates and support the implementation of technology and workflow enhancements.

• Provide support to junior administrative colleagues and new starters, sharing knowledge of firm procedures and assisting with induction when required.

Key skills and experience required:

• Previous experience in a legal secretarial or administrative role within personal injury is key

• Excellent document production skills with strong attention to detail, proofreading abilities and familiarity with legal formatting and precedents.

• Good understanding of basic compliance requirements

• Strong organisational skills with the ability to manage competing priorities, meet deadlines and maintain accuracy across multiple tasks.

• Confident and professional communicator with good interpersonal skills and the ability to liaise effectively with clients, colleagues and external contacts.

• Proficient IT skills, including experience with Microsoft Office applications, document management systems and willingness to learn new case management software.

• Discreet, reliable and solutions-focused with a proactive approach to supporting the team and improving administrative processes.